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Customer Service
Need answers or assistance? Please scroll through the following self-service links for answers to many of your questions:

Top FAQs
• Is it safe to use my credit card?
• Do you charge any fees?
• What will the total cost be for my cruise?
• Do I really need travel insurance?
• What is a Guarantee (GTY or GUAR)?
• Is an oceanview or balcony cabin worth the extra price?
• What are 1st and 2nd seatings for dining?
• When and how do I receive confirmation of my reservation?
• More Frequently Asked Questions

More questions? Our agents are connected to the net round-the-clock and all inquiries will be responded to within 12 hours. Please refer to the departments below:

Quote Requests
Are you interested in a cruise but having a difficult time getting details? Contact our Sales Department with as many details as possible; an agent will get back to you right away to help you with your planning. Email:; Toll-Free Phone: 888 987-SAIL (888 987-7245); Local Phone: 913 312-8689

Post-Booking Requests
Please email our Customer Service Department with any questions regarding your cruise. We will be happy to change dining times, arrange for seating with friends, reserve shore excursions, assist with booking a flight, or anything else you may need to make your cruise more enjoyable. We can also arrange Bon Voyage gifts, for yourself or as a going away present for a loved one. Email:

Booking your own flight? Cruise-pros can arrange transfers to and from the airport to ensure a smooth trip. Please email us with your booking number and a customer care agent will get you pricing and availability, even let you know what times are best to schedule your flight around! Email:

Please contact our Billing Department for any questions regarding billing or credit card authorization. Be sure to include your booking number if applicable. Email:

If you need to cancel your cruise, please email us with your booking number and contact information. A representative will contact you as soon as possible to review the cancellation process and go over any fees that may be incurred. Please review our Cancellation Policy for more details. abides by cruise line policy regarding cancellations and will not be held responsible for any fees incurred. Email:

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